1. Introduction
Welcome to Sportia Sports Management ("Sportia", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at sportia.app and any related services (collectively, the "Service").
Sportia is owned and operated by kCube Consultancy Services Pvt Ltd, a company registered in India with its registered office at 58 Rajarthinam Avenue, 2nd Cross Street, Injambakkam, Chennai 600115, Tamil Nadu, India.
By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using the Service, including:
- Account Information: Name, email address, phone number, password, and profile information when you register for an account
- Academy Information: Academy name, address, logo, and business details for Tenant accounts
- Athlete Information: Name, date of birth, gender, contact details, emergency contacts, medical information, and sports-related data
- Parent/Guardian Information: Name, contact details, and relationship to athletes
- Payment Information: Billing details processed through our payment partner (we do not store complete payment card information)
- Communication Data: Messages, feedback, and correspondence with us or through the Service
2.2 Information Collected Automatically
When you use the Service, we automatically collect certain information, including:
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Log Data: IP address, access times, pages viewed, and actions taken within the Service
- Usage Information: Features used, interactions with the Service, and session duration
- Location Information: General geographic location based on IP address
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:
- Remember your login status and preferences
- Analyze usage patterns and improve the Service
- Provide personalized content and features
You can control cookie settings through your browser. However, disabling cookies may affect the functionality of the Service.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and Maintain the Service: Create and manage accounts, process transactions, and deliver the features you request
- Improve the Service: Analyze usage patterns, identify issues, and develop new features
- Communication: Send transactional emails, service updates, security alerts, and support messages
- Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance
- Security: Detect, prevent, and address fraud, abuse, and security threats
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Analytics: Understand how users interact with the Service to improve user experience
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
4.1 With Service Providers
We engage third-party service providers to perform functions on our behalf. These providers have access to your information only to perform their specific tasks and are obligated to protect your data:
- Razorpay: Payment processing and subscription management
- Resend: Transactional email delivery
- Railway: Cloud hosting and infrastructure
- Vercel: Frontend hosting and CDN
4.2 Within the Multi-Tenant Structure
Sportia is a multi-tenant platform where each academy (Tenant) operates independently:
- Tenant administrators can access data of users associated with their academy
- User data is isolated between Tenants and not shared across academies
- We (as platform operators) can access Tenant data for support, maintenance, and legal compliance purposes
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes such as court orders or subpoenas
- Requests from government authorities
- Protection of our rights, privacy, safety, or property
- Prevention of fraud or other illegal activities
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (HTTPS/TLS) and at rest
- Secure password hashing using industry-standard algorithms
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Monitoring for suspicious activities
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your information for as long as:
- Your account is active
- Necessary to provide you with the Service
- Required to comply with legal obligations
- Needed to resolve disputes and enforce our agreements
Upon account deletion or request, we will delete or anonymize your personal information except where retention is required by applicable laws (such as tax, accounting, or other legal requirements).
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data:
7.1 Access and Portability
You can access and download your personal data through the Service settings or by contacting us.
7.2 Correction
You can update or correct your account information at any time through the Service.
7.3 Deletion
You can request deletion of your account and associated data by contacting us. Note that some information may be retained as required by law.
7.4 Opt-Out
You can opt out of promotional communications by following the unsubscribe instructions in those messages. Note that you cannot opt out of transactional communications related to the Service.
7.5 Cookie Preferences
You can manage cookie preferences through your browser settings.
8. Children's Privacy
The Service is designed to be used by sports academies, which may include minor athletes. We collect information about minors only with the consent of their parents or guardians, who register on behalf of their children through the Parent/Guardian role.
Parents and guardians have the right to:
- Review their child's personal information
- Request correction or deletion of their child's data
- Withdraw consent for data collection
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including India where our servers are located. These countries may have different data protection laws. By using the Service, you consent to such transfers.
10. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Grievance Officer
kCube Consultancy Services Pvt Ltd
58 Rajarthinam Avenue, 2nd Cross Street
Injambakkam, Chennai 600115
Tamil Nadu, India
Email: queries@sportia.app
The Grievance Officer shall address your concerns within 30 days of receiving a complaint.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
kCube Consultancy Services Pvt Ltd
58 Rajarthinam Avenue, 2nd Cross Street
Injambakkam, Chennai 600115
Tamil Nadu, India
Email: queries@sportia.app